Reesby Academy · Communication & Public Speaking
Email Etiquette and Clarity
Write emails that are courteous, clear and quick to action.
About this course
Email is often the first impression colleagues and clients have of your work. This course covers subject lines, tone, length and etiquette, so your messages are easy to read, quick to act on and courteous. Small changes to how you write and send email can save hours each week for you and everyone who receives your messages.
What you will be able to do
- You'll be able to write subject lines that describe the action needed
- You'll be able to keep emails short and structured for quick reading
- You'll be able to use etiquette for replies, copying and escalation
- You'll be able to reduce unnecessary email through better practice
Course outline
- Tools you'll need5 min · Lesson notes, example, action task · 2-question quizGood email practice needs your existing email client and a few built-in features. Most of the improvements in this course cost nothing to adopt.
- First Impressions by Email7 min · Lesson notes, example, action task · 2-question quizYour first email to someone sets the tone for the relationship. Greet them properly, introduce yourself clearly and make it easy for them to know what you need.
- Subject Lines That Inform7 min · Lesson notes, example, action task · 2-question quizA subject line should tell the reader what the email is about and what action is needed. Clear subject lines help people prioritise, find emails later and respond faster.
- Structure and Length7 min · Lesson notes, example, action task · 2-question quizMost workplace emails should be short and structured. Lead with the key point, use short paragraphs or bullets and make the next step obvious.
- Replies, Copies and Escalation7 min · Lesson notes, example, action task · 2-question quizThink carefully about who you reply to and who you copy. Reply-all and wide copying create noise, while escalation should be done respectfully and only when needed.
- Reducing Email Overload7 min · Lesson notes, example, action task · 2-question quizMany email problems come from habits, not from the tool. Batch your checking, use folders and rules sparingly, and encourage clearer communication so fewer emails are needed.
- Careers & next steps5 min · Lesson notes, example, action task · 2-question quizClear written communication is needed across administration, customer and professional roles. These careers draw directly on the email habits in this course.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.