Hospitality Operations Basics

About this course

Hospitality runs on coordination: the right people, the right information and a service rhythm that holds up on a busy Friday night. This course walks you through the everyday routines that keep cafés, restaurants and hotels running well. Six short lessons, Australian workplace examples and one practical action after each lesson.

What you will be able to do

• You'll be able to describe how front-of-house and back-of-house teams connect
• You'll be able to contribute to shift handovers and service routines
• You'll be able to monitor simple operational measures such as wait times
• You'll be able to support guest feedback and service recovery

Course outline

1. How Hospitality Operations Work

   8 min · Lesson notes, example, action task · 2-question quiz

   Hospitality operations are the daily systems that turn bookings, stock and staff into a smooth guest experience. Whether it's a café or a hotel, most venues follow the same rhythm: plan, staff, serve, check and adjust.
2. Front and Back of House

   8 min · Lesson notes, example, action task · 2-question quiz

   Front-of-house (FOH) teams greet, seat and serve guests. Back-of-house (BOH) teams prepare food, receive stock and keep the kitchen safe. Service only works when both sides share timing and information.
3. Shift Handovers

   8 min · Lesson notes, example, action task · 2-question quiz

   A good handover passes on what the next team needs to know: what is happening now, what is coming up and what needs action. Good handovers stop the same problem being discovered twice.
4. Operational Measures

   8 min · Lesson notes, example, action task · 2-question quiz

   Operational measures show whether service is working. Simple numbers such as wait times, orders per shift and food waste help you spot problems early and show whether a change has made a difference.
5. Guest Feedback and Recovery

   9 min · Lesson notes, example, action task · 2-question quiz

   Guest feedback is free information, and how you respond to a problem often matters more than the problem itself. Service recovery means acknowledging, fixing and following up so the guest leaves feeling heard.
6. Careers & next steps

   9 min · Lesson notes, example, action task · 2-question quiz

   Hospitality operations skills carry into supervision, venue management and guest experience roles. This lesson maps the next steps and shows how to check what your skills are worth in the market.
7. Final quiz and certificate

   10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.