Reesby Academy · Business & Entrepreneurship
Operations for Small Business
Set up simple processes that keep a small business running smoothly.
About this course
Operations decide whether a small business delivers consistently as demand grows. This course introduces process mapping, simple standard operating procedures and the routines that keep orders, tasks and quality on track. You'll finish with one process mapped, one procedure written and a weekly routine you can start straight away.
What you will be able to do
- You'll be able to map a core business process from start to finish
- You'll be able to write a simple standard operating procedure
- You'll be able to identify bottlenecks and waste in daily operations
- You'll be able to set routines for tracking orders, tasks and quality
Course outline
- Tools you'll need5 min · Lesson notes, example, action task · 2-question quizOperations work needs simple visual tools and a shared place to keep procedures. Most small businesses can start with free software and a whiteboard.
- What Operations Means9 min · Lesson notes, example, action task · 2-question quizOperations is how a business turns inputs into finished work for customers. It covers the flow of work, the people, the tools and the checks that keep the result consistent.
- Mapping a Process9 min · Lesson notes, example, action task · 2-question quizA process map shows each step from start to finish, who does it and where decisions happen. Mapping the process as it actually runs, not as you wish it ran, reveals the real problems.
- Writing Simple Procedures9 min · Lesson notes, example, action task · 2-question quizA standard operating procedure (SOP) turns a process map into clear instructions. Good SOPs are short, specific and written for the person doing the job, not for an auditor.
- Finding Bottlenecks9 min · Lesson notes, example, action task · 2-question quizA bottleneck is the step that limits how much the whole process can deliver. Waste includes rework, waiting, duplicated effort and unnecessary handling. Finding them is the fastest way to improve operations.
- Routines for Tracking Work9 min · Lesson notes, example, action task · 2-question quizRoutines keep operations visible. A short daily check and a weekly review, supported by a simple tracker, help you catch problems early and keep the team aligned.
- Careers & next steps5 min · Lesson notes, example, action task · 2-question quizOperations skills are needed in almost every industry. These roles focus on keeping work flowing, measuring performance and improving how things get done.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.