Reesby Academy · Leadership & Management
Performance Conversations Done Well
Hold clear, fair performance conversations that lift results.
About this course
Performance conversations can feel daunting, but they are one of the most valuable things a manager does. With good preparation, a clear structure and a focus on evidence, you can help people improve and feel respected. This course walks you through five practical steps, with Australian workplace examples and one action after each lesson.
What you will be able to do
- You'll be able to prepare for a performance conversation using evidence, not impressions
- You'll be able to describe performance concerns clearly and specifically
- You'll be able to agree on an improvement plan with clear expectations and support
- You'll be able to follow up fairly and document conversations appropriately
Course outline
- Preparing With Evidence10 min · Lesson notes, example, action task · 2-question quizA performance conversation works best when it is grounded in specific, observable evidence rather than general impressions. Preparing with evidence keeps the discussion fair and focused on the work.
- Opening the Conversation10 min · Lesson notes, example, action task · 2-question quizThe opening sets the tone for the whole conversation. A calm, clear start that states the purpose and invites the other person in makes it far more likely that they will engage openly.
- Discussing Gaps and Strengths10 min · Lesson notes, example, action task · 2-question quizDiscussing gaps and strengths works when you describe what you have seen, explain its impact and ask for the person's view. Balanced, specific feedback helps people see what to keep doing and what to change.
- Agreeing Goals and Support10 min · Lesson notes, example, action task · 2-question quizA performance conversation should end with agreed goals and the support needed to achieve them. Goals that are specific, measurable and realistic give the person a clear path forward.
- Documenting Outcomes Fairly10 min · Lesson notes, example, action task · 2-question quizGood documentation protects both the person and the organisation. Record what was discussed, agreed and reviewed in plain, factual language, and make sure the process is consistent across the team.
- Careers & next steps10 min · Lesson notes, example, action task · 2-question quizPerformance conversations are central to people leadership, HR and team management roles. This lesson maps the roles this skill leads to and how to check what they are worth.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.